I. Member Description

By completing the registration process on the Callshop website/app (hereinafter referred to as "Callshop") and using all services provided to members, you acknowledge that you have read and agree to accept all the terms and conditions of this website/app.

Callshop may, at its discretion, add, delete, or modify any or all parts of the Service Terms. Once modified, the updated terms will be published on the website/app without separate notification. It is recommended that you regularly check for changes. If you continue to use Callshop services after modifications, Callshop will assume that you understand and agree to all the revised terms.

Members agree to the following:

Provide up-to-date and accurate information according to the Callshop registration process and not use another person’s identification or name to register.

Provide necessary personal information (including contact details) required by the Company in order to fully use Callshop services.

If any information provided is incorrect, false, incomplete, or duplicates another account, Callshop may suspend or terminate your account and deny access to services without notice.

If you violate any law, regulation, public order, good morals, infringe on others’ rights or interests, or violate any government or court regulations, Callshop may suspend, terminate, or restrict your account and services at any time without prior notice.

II. Member Service Interface Introduction

Language Selection: Upon registration, you may choose your preferred language for easier use of Callshop services.

Member Registration: You may register using a social account or a valid Taiwanese phone number. Callshop will send a verification code to your phone, which you enter to complete registration. You must set a username and password for login and are responsible for keeping them secure. By clicking “Agree” or using Callshop, you confirm that you have read and accept the terms.

Personal Information: You may view and edit your personal information.

Callshop Purchase Process: Select goods for your shopping cart, confirm order details and price, choose delivery and payment methods. The system will provide a payment barcode. Once payment is completed, the transaction is confirmed.

4-1 7-Eleven, FamilyMart, Hi-Life Payments: Show barcode via phone at one of the three convenience stores for cash payment. Single payment limit: NT$20,000 (including fees). Check system for barcode validity.

4-2 OK Mart Payments: Print barcode via OK-go machine at OK Mart. Single payment limit: NT$20,000 (including fees). Check system for barcode validity.

Delivery Methods

5-1 Online PIN (Virtual Card): After payment, log in → “My Stored Cards” → confirm order → click “Show PIN” → click “Open PIN” to get the purchased card code. Once opened, it is considered delivered; no refunds are allowed.

5-2 Home Delivery (Physical Goods): After payment, items will be sent to the address you provided or uploaded. Physical goods require 3 working days to prepare and 2–3 working days for delivery.

Return & Exchange Policy

6-1 According to the Consumer Protection Act, a 7-day cooling-off period (including national holidays) applies.

6-2 The cooling-off period is not a trial period. Inspect goods for completeness before deciding on return.

6-3 Keep the original product and packaging for returns.

6-3-1 Returns are not accepted after 7 days.

6-3-2 For defective goods within 7 days, contact via member login, LINE, Facebook, or WhatsApp.

6-3-3 Returned goods must be unopened and include photos, original packaging, accessories, and gifts.

6-4 Confirm purchase details, payment, and logistics before completing payment. Returned goods must maintain full integrity, including invoices, with required return forms; otherwise, the Company may refuse refund.

Order History & Invoice: View order progress, history, and invoice numbers.

Order Progress Inquiry: Contact customer service for questions about completed payments or shipping.

Message Service: Respond to inquiries via website/app or LINE.

Promotions: Callshop announces promotions on the website/app; members may participate within the promotional period.

Account & Intellectual Property: All Callshop domains, addresses, features, and member rights belong to the Company or other legal owners. Do not share your account or password with anyone. Members are fully responsible for their account and personal data.

By completing registration, members can use Callshop’s foreign labor shopping services and any future services.

III. Privacy Policy

Member information is protected in accordance with Callshop’s Privacy Policy. Personal information will not be shared with unrelated parties. More information is available on the Callshop website/app under “Privacy Policy.”

IV. Account, Password & Security

Registration must be complete with accurate information. Providing false information may result in account suspension or termination.

Members are responsible for all actions performed using their account and password. Illegal or malicious activities may lead to account deletion.

Members must keep accounts and passwords secure. Any suspected unauthorized use must be reported immediately. Callshop is not responsible for losses caused by misuse.

Accounts must be registered under the member’s own name. Using someone else’s name is prohibited.

Passwords are important and must not be shared.

V. Intellectual Property

All software, content, and layout on Callshop are owned by the Company or rights holders. Unauthorized use, modification, copying, distribution, or conversion is prohibited. Written consent is required for legal use; violators bear legal responsibility.

VI. Service Interruption & Disclaimer

Callshop may suspend or interrupt services for the following reasons, without liability for any direct or indirect damage:

Maintenance, upgrade, relocation, or repair of hardware/software.

Member violations of laws or terms.

Actions by third parties or events beyond the Company’s control.

Force majeure events such as natural disasters, military actions, fires, strikes, pandemics, government restrictions, war, terrorism, riots, earthquakes, typhoons, floods, power outages, or IT system failures.

Regular maintenance or modifications will be announced in advance whenever possible.

VII. Termination of Membership & Notification Obligation

The Company reserves the right to modify member service rules at any time. Updated terms will be published online without separate notice.

VIII. Transaction Cancellation Fees Non-Refundable

If an error is due to the member (e.g., wrong transaction amount or recipient), notify the Company immediately. The Company may assist but is not obligated to refund fees or provide compensation.

IX. Information Security

The Company implements measures to ensure system security. Members must also protect their systems and prevent unauthorized access or data breaches.

If disputes arise from third-party breaches, the Company bears no responsibility.

The Company reserves the right to add, delete, or modify any part of the services, systems, or functions.

"If there is any discrepancy between the Chinese version and the foreign language translation of the service membership terms, the Chinese version shall prevail."