Frequently Asked Questions

Q1.How can I place an order?
A: 1.Tap “Buy Top-Up Card” or “Store”, 2. select the product and quantity you want, 3.then tap “Buy Now” or “Add to Cart”. 4.Follow the instructions to complete your order. *Please complete mobile number verification. Once verified, you can proceed with placing orders."
Q2.How do I top up?
A: "Chunghwa Telecom: Dial 928 or 0928-000-928 from your mobile, press 2, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process as instructed. Taiwan Mobile (OK) : Dial 867 from your mobile, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process. FarEasTone (IF) : Dial 777 from your mobile, follow the voice prompts to enter your 14-digit PIN, and complete the top-up process."
Q3.Can unused or incorrectly purchased top-up cards be refunded?
A: "No Returns Top up cards can be redeemed at any time. Once the purchase is confirmed, the transaction is considered complete. We cannot offer returns, exchanges, or refunds. Please carefully check the items and quantities in your shopping cart before completing your purchase to protect your rights."
Q4.How do I redeem a winning invoice?
A: "Our company uses electronic invoices. If your invoice has won, please first print it at a multimedia kiosk in a 7-Eleven or FamilyMart store. After printing, claim your prize at the designated redemption partner according to the prize amount. How to Print Your Winning Invoice Go to “Profile” and select “Invoice Details”, then click on the instructions for redeeming your winning invoice to view the complete prize claim process. Please be sure to bring your ID (ARC) when claiming your prize."
Q5.How do I know if my invoice is a winning invoice?
A: In “Invoice Details,” winning invoices will be marked as “Winner.”
Q6.I’ve completed the payment. Where can I find my invoice?
A: Our company uses electronic invoices. After completing your payment, you can check your order invoice in “Profile” > “Invoice Details.”
Q7.How do I update my information after changing my phone number?
A: Changing your mobile number requires re-verification. Please go to the “Profile” page, select “Basic Information,” click “Edit Basic Information or Change Password,” then click “Change Contact Number” and follow the instructions to verify your new mobile number.
Q8.How do I change my password?
A: Please go to the “Profile” page and select “Basic Information.” Click “Edit Basic Information or Change Password,” enter your new password in the “Set New Password” field, and then click “Save” to complete the changed.
Q9.What should I do if I forget my login password?
A: "Please click “Forgot Password.” The system will automatically send a temporary password to your mobile phone via SMS. After logging in with the temporary password, please immediately reset a new login password. If you do not change the password, you will need to continue using the temporary password for future logins."
Q10.Does the card have an expiration date? How long do i have to topped up?
A: "Top-up cards do not have an expiration date. If you encounter any issues with topping up, please contact your telecom provider for assistance."
Q11.Why can’t the card be topped up?
A: "Please make sure the prepaid card top-up code has been entered correctly. If you are still unable to top up, we recommend contacting your mobile carrier to check your line status. You may reach each carrier’s customer service as follows: Chunghwa Telecom – Add LINE: @329zdrnu Taiwan Mobile – Dial 867 from your mobile phone Far EasTone – Dial 777 from your mobile phone If you need further assistance, you’re also welcome to add our customer service LINE!"
Q12.I’ve completed the payment. Why isn’t my internet service active yet?
A: "You need to complete the top-up done manually for the service to be activated. Go to “My Top-Up Cards,” select your order, and tap “Show PIN” to view your top-up card PIN. Follow the instructions for your product to complete the top-up process. If the top-up is complete but the service still doesn’t work, please contact your telecom provider for assistance."
Q13.How can I cancel my order?
A: Orders that are not paid on the same day will be automatically canceled by the system, with no additional request needed.
Q14.How do I register?
A: You can register for our App using your mobile number, Facebook, LINE, or Google account—quick and easy!
Q15.I’m a member on the web version. Will I be able to see my previous purchase history after logging in to the App?
A: Yes! Web-version purchase history is synced. Log in to the App to view your past orders.
Q16.How can I download the Callshop app? What promotions are available in the app?
A: Search for “CALLSHOP” on Google Play or the Apple App Store. Stay tuned so you don’t miss out on any great deals!
Q17.What payment methods are available?
A: Currently, we support payments at the four major convenience stores: 7‑Eleven, FamilyMart, OK Mart, and Hi-Life.
Q18.Why isn’t my payment barcode working?
A: 1. Please click ‘Show Payment Code’ again and use the newly generated barcode to make the payment. Convenience store barcodes are valid for 10 minutes after being generated. Expired barcodes will no longer work. If your barcode expires, tap “Show Payment Code” to get a new one. 2. If the order has expired, please place a new order before making payment."
Q19.How to pay at a convenience store?
A: "After placing an order, youcan pay at the four major convenience stores in Taiwan: 7‑Eleven, FamilyMart, OK Mart, and Hi-Life. 1.7-Eleven, FamilyMart, Hi-Life – A barcode will be displayed on your phone. You can go directly to the counter at FamilyMart or Hi-Life, show the barcode, and complete the payment .* Note: The barcode is valid for 10 minutes only. If the barcode expires, please update it; the system will automatically generate a new payment barcode 2.OK Mart – A payment code will be displayed on your phone. Please go to the OK Mart machine (OK-go) to print the payment slip, then pay at the counter. How to view the payment barcode: Go to ‘Order History’ and click ‘Show Payment Code’ to view the payment barcode. Show the barcode to the store clerk for scanning, and make sure the amount displayed at the register matches your order amount before completing the payment."
Q20.I previously registered on the web version. Do I need to register again in the app?
A: You don’t need to register again. Simply log in with your registered mobile number and password.
Q21.Is it possible to register without a Taiwan mobile number?
A: You can register even without a Taiwan mobile number! You can use your Facebook, LINE, or Google account to register for our app. However, before placing your first order, you must complete Taiwan mobile number verification in order to make a purchase.
Q22.Why haven’t I received the verification SMS?
A: Please make sure the mobile number you entered is correct.
Q23.How do I modify my order?
A: Once an order is placed, it cannot be modified. Please place a new order.
Q24.How long after payment will I receive the PIN?
A: "After completing payment at a convenience store, the system usually takes about 1 minute to 2 hours to process and credit the payment. Once the payment is credited, you can view the PIN in “My Top-Up Cards.” Tip: Payments made at 7‑Eleven or FamilyMart are usually processed faster."
Q25.After payment, how will I receive the top-up card PIN?
A: Go to “My Top-Up Cards,” select your order, and tap “Show PIN” to view your top-up card PIN.